Reports on the market research by Heather Landl of Health Informatics and Subrata Thakar of HealthImaging.com offer similar highlights from the KLAS report.
Major vendors Sectra, INFINITT, Carestream and McKesson continue to lead in PACS performance, and maintain great relationships with customers with continuous meaningful updates.
Siemens is losing customers, while vendors GE Healthcare, Agfa HealthCare, Merge, which are gaining in enterprise imaging-focused approaches primarily due to name recognition. The report, however, showed GE Healthcare was rated one of the poorest PACS performers for large hospitals with about half of its customers planning to move away from their product and more than half reporting they would not buy their product again.
Small niche vendors are beginning to stand out in terms of performance while former leaders, mergers, acquisitions have created complications and challenges in meeting customer expectations.
For more read Thakar’s article on HealthImaging.com or Landl’s report on Healthcare Informatics.com.
To purchase the KLAS research paper click here.
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